Terms and Conditions

1. Scope of Application

1.1. These General Terms and Conditions ("GTC") apply to all contracts between Eder & Steiner GmbH ("Contractor") and its customers ("Client"), unless expressly agreed otherwise in the respective offer, order confirmation, or separate written agreement.

1.2. These GTC apply in particular to:

• moves and relocations,
• furniture transport,
• transport and carriage,
• clearances and decluttering,
• household clearances,
• packing and unpacking services,
• loading and unloading work,
• disassembly and assembly work,
• other ancillary services agreed in connection with a move or transport.

1.3. In relation to entrepreneurs, these GTC also apply to all future business relationships, unless expressly agreed otherwise.

1.4. In relation to consumers, these GTC apply only to the extent that individual provisions are not excluded or restricted by mandatory statutory provisions.

1.5. Conflicting or deviating terms and conditions of the Client shall not become part of the contract unless the Contractor expressly confirms their validity in writing.

1.6. Should individual provisions of these GTC be or become invalid, the remaining provisions shall remain unaffected. The invalid provision shall be replaced by the relevant statutory regulation.

2. Conclusion of Contract

2.1. Offers made by the Contractor are generally subject to change and non-binding unless expressly designated as a binding offer.

2.2. A contract is concluded by express acceptance of the offer, by written or electronic order placement, or at the latest by commencement of performance.

2.3. The specific scope of services results from the offer or order confirmation.

2.4. Oral ancillary agreements are only effective if confirmed by the Contractor, unless mandatory law requires a different form.

2.5. Information provided by the Client regarding scope, quantity, weight, size, accessibility, and condition of the goods to be transported, as well as local circumstances, form the basis for preparing the offer and must be complete and correct.

3. Client Information and Actual Circumstances

3.1. The Client shall provide the Contractor with all information essential for performing the order in good time.

3.2. This concerns in particular:

• number and type of items,
• particularly heavy items,
• particularly bulky items,
• delicate or fragile items,
• particularly valuable items,
• antiques and works of art,
• safes,
• pianos and other heavy musical instruments,
• aquariums,
• fitness equipment,
• machinery,
• waterbeds,
• large glass surfaces,
• special furniture,
• required disassembly,
• required assembly,
• floors,
• elevators,
• staircases,
• carrying routes,
• access options,
• parking situation,
• no-stopping zones,
• other special local or technical circumstances.

3.3. If it becomes apparent after placement of the order that actual circumstances differ substantially from those disclosed when preparing the offer, the Contractor is entitled to charge separately for any additional effort incurred.

3.4. This applies in particular to additional goods to be transported, longer carrying routes, additional floors, non-usable elevators, difficult access, lack of parking facilities, additional packing effort, and additional disassembly or assembly work.

4. Scope of Services

4.1. The Contractor shall owe only those services expressly agreed in the respective offer or order confirmation.

4.2. Services not expressly agreed are not part of the contract.

4.3. In particular, the following activities are owed only if expressly agreed:

• packing,
• unpacking,
• disassembly,
• assembly,
• kitchen assembly,
• furniture assembly,
• lamp assembly,
• wall mounting,
• connection work,
• installation work,
• disposal,
• storage,
• special transport.

4.4. The Contractor is entitled to perform additional services only after corresponding agreement.

5. Distinction Between Moving Company and Specialist Trades

5.1. The Contractor is a moving, transport, and clearance company.

5.2. The Contractor is not, in particular, a plumbing, electrical, gas, heating, air conditioning, construction, or other specialist installation company.

5.3. Therefore, the Contractor does not owe professional installation, repair, maintenance, or technical inspection of systems, devices, or lines to the extent that such activity belongs to another specialist trade.

5.4. This applies in particular to:

• water lines,
• water taps,
• washing machine connections,
• dishwasher connections,
• gas lines,
• gas appliances,
• electrical installations,
• high-voltage connections,
• heating systems,
• air conditioning systems,
• other technical supply systems.

5.5. Activities that are only necessary within a move for the purpose of transporting or positioning an item do not constitute professional installation or technical acceptance.

6. Washing Machines, Dishwashers, and Water-Carrying Appliances

6.1. Washing machines, dishwashers, and other water-carrying appliances are generally treated exclusively as goods to be transported.

6.2. Disconnecting or reconnecting such an appliance is part of the service only if expressly agreed.

6.3. Any assistance in disconnecting or reconnecting does not constitute professional plumbing installation.

6.4. The Contractor assumes no warranty in particular for:

• watertightness of water connections,
• condition of seals,
• condition of threads,
• condition of hoses,
• condition of shut-off valves,
• condition of taps,
• condition of pipes,
• functionality of the appliance,
• technical safety of the connection.

6.5. The Contractor is not obligated to check the technical suitability or watertightness of a water connection.

6.6. After moving a water-carrying appliance, the Client is recommended to have the connection checked by a qualified professional before putting it back into operation.

6.7. Damage attributable to pre-existing technical defects, material fatigue, corrosion, defective seals, damaged threads, leaking lines, or other technical defects does not give rise to liability on the part of the Contractor, provided these circumstances were not culpably caused by the Contractor.

6.8. The mere fact that a tap, connection, or shut-off valve was operated during the work does not mean that the Contractor has assumed professional plumbing installation or a leak test.

7. Electrical Appliances and Technical Devices

7.1. Electrical appliances are generally transported only.

7.2. No warranty is assumed for the functionality of an electrical appliance after transport.

7.3. In particular, older appliances, appliances with moving parts, or appliances with electronic or mechanical components may be impaired by transport and movement.

7.4. The Contractor assumes no liability for technical defects not attributable to culpable conduct for which it is responsible.

7.5. The Client is responsible for any necessary securing measures according to manufacturer instructions, unless these are expressly agreed as a service of the Contractor.

8. Wall Mounting and Construction Work

8.1. Wall and ceiling mounting are expressly not part of the ordinary scope of a move.

8.2. Therefore, the Contractor generally does not assume the mounting or fixing of:

• televisions,
• wall shelves,
• wall cabinets,
• mirrors,
• pictures,
• lamps,
• coat racks,
• brackets,
• kitchen components,
• other items on walls or ceilings.

8.3. In particular, no drilling, dowelling, fastening, electrical, or other construction work is carried out unless expressly agreed as a separate service and legally permissible.

8.4. The Contractor cannot in particular assess what material a wall or ceiling is made of, what lines run through it, or what load-bearing capacity exists.

8.5. The Client is responsible for the condition and load-bearing capacity of walls and ceilings and for the presence of lines, pipes, and other built-in elements.

8.6. Any assistance in positioning an item does not constitute a guarantee for its later secure fastening.

9. Furniture Assembly and Disassembly

9.1. Disassembly and assembly work is carried out only if expressly agreed.

9.2. When performing assembly and disassembly work, the Contractor assumes no warranty that a piece of furniture can be restored to exactly the same condition after disassembly.

9.3. This applies in particular to:

• old furniture,
• already damaged furniture,
• glued furniture,
• repeatedly assembled furniture,
• furniture with damaged threads,
• furniture with missing connection parts,
• furniture with material fatigue.

9.4. There is no liability for damage due to pre-existing damage or material fatigue, unless these were culpably caused by the Contractor.

9.5. The Contractor is entitled to refuse disassembly or assembly if safe performance does not appear possible.

10. Client's Own Packing

10.1. If the Client packs itself, it bears responsibility for the transportability and adequate securing of the packing.

10.2. The Contractor is not liable for damage attributable to insufficient or unsuitable packing by the Client, to the extent legally permitted.

10.3. This applies in particular to:

• glass,
• mirrors,
• porcelain,
• crockery,
• pictures,
• decorative items,
• electronic devices,
• liquids,
• loose small parts,
• delicate items.

10.4. The Contractor is entitled to exclude obviously insufficiently packed items from transport or to offer repacking at a separate charge.

11. Fragile and Delicate Items

11.1. The Client shall inform the Contractor about particularly delicate items before work begins.

11.2. This applies in particular to:

• glass,
• crystal,
• porcelain,
• works of art,
• antiques,
• delicate electronics,
• musical instruments,
• collectibles.

11.3. For particularly delicate items, the Contractor may require special packing or protective measures.

11.4. The Contractor is entitled to refuse transport if safe transport cannot be guaranteed in its professional assessment.

12. Valuables

12.1. Cash, jewellery, securities, important personal documents, and other particularly valuable items should generally be transported by the Client itself.

12.2. Works of art, antiques, collections, and other exceptionally valuable items must be expressly communicated to the Contractor before placement of the order.

12.3. For such items, a separate agreement may be concluded regarding packing, transport, and insurance.

12.4. The mandatory statutory provisions apply to valuables, works of art, money, and securities.

12.5. Special liability or insurance for such items exists only to the extent expressly agreed.

13. Pre-existing Damage and Age of Goods

13.1. The Contractor is not liable for damage that existed before the goods were taken over.

13.2. This also applies to damage caused by normal strain, disassembly, movement, or transport of an already pre-damaged, unstable, or fatigued item, unless the Contractor culpably caused the damage in question.

13.3. The Contractor is permitted to document identifiable pre-existing damage before work begins.

13.4. The Client shall point out any pre-existing damage known to it.

14. Floors, Walls, Doors, and Other Building Components

14.1. The Contractor is entitled to take customary protective measures against damage to floors, walls, doors, and other building parts.

14.2. The Client shall draw the Contractor's attention to particularly delicate or unusual surfaces.

14.3. This concerns in particular:

• natural stone,
• delicate parquet,
• historical floors,
• special coatings,
• delicate wall surfaces,
• glass,
• special doors,
• listed building components.

14.4. The Contractor is not liable for concealed lines, pipes, electrical cables, or other non-visible built-in elements, unless their location was communicated by the Client and the Contractor could not detect their presence despite exercising due care.

15. Goods and Non-Transportable Items

15.1. The Contractor is entitled to refuse to accept items if their transport cannot be carried out safely due to their condition, nature, weight, size, or other circumstances.

15.2. This applies in particular if transport would pose a risk to employees, third parties, buildings, vehicles, or other goods.

15.3. Refusal applies in particular to items that are not adequately secured, substantially damaged, or non-transportable.

16. Dangerous Goods and Substances

16.1. Dangerous or legally restricted substances and items are generally not accepted for transport unless there is express agreement and legal permissibility.

16.2. These include in particular:

• explosive substances,
• highly flammable substances,
• toxic substances,
• dangerous chemicals,
• other dangerous goods.

16.3. The Client shall fully disclose all dangerous properties of the goods to be transported.

16.4. The Client is liable for damage arising from breach of this disclosure obligation, to the extent legally permitted.

17. Animals

17.1. Animals are generally not subject to moving transport.

17.2. The Client is itself responsible for the safe accommodation and transport of its animals.

18. Access, Access Routes, and Parking

18.1. The Client shall ensure that the Contractor can reach the premises and access routes required for performing the order.

18.2. In particular, the Client shall ensure suitable parking for the vehicles deployed, to the extent within its control.

18.3. Necessary no-stopping zones, parking permits, or other official permits are to be organized by the Client, unless organization is expressly agreed as a service of the Contractor.

18.4. Costs for parking fees, official permits, towing, or other third-party costs may be charged separately if caused or agreed by the Client.

19. Elevators, Staircases, and Carrying Routes

19.1. The Client shall inform the Contractor about special carrying routes, floors, and elevator conditions before placing the order.

19.2. An elevator is considered available only if it can actually be used on the agreed date and is suitable for the goods to be transported.

19.3. If an agreed elevator is not available or unusable, any additional effort incurred may be charged separately.

20. Working Conditions and Safety

20.1. The Contractor is entitled to refuse or interrupt work if, in an objective assessment, performance poses a significant risk to employees, the Client, third parties, buildings, or goods.

20.2. This applies in particular in the case of:

• hazardous working conditions,
• substantial building defects,
• unsecured staircases,
• extraordinary weights,
• hazardous substances,
• aggressive animals,
• unreasonable hygienic conditions,
• other significant safety risks.

20.3. The Client shall inform the Contractor about recognisable hazards.

21. Working Time, Waiting Times, and Delays

21.1. For services charged by time, the actual time required is charged.

21.2. Waiting times not caused by the Contractor may be charged.

21.3. This applies in particular in the case of:

• lack of access,
• unavailable elevators,
• lack of parking facilities,
• unprepared premises,
• missing keys,
• delays caused by the Client,
• delays caused by third parties.

21.4. Agreed start times do not constitute a guarantee for a minute-precise start of work, unless expressly agreed otherwise.

22. Price and Additional Services

22.1. The agreed prices result from the respective offer.

22.2. Fixed prices apply exclusively to the scope of services described in the offer.

22.3. Services not included in the offer are charged separately.

22.4. This concerns in particular:

• additional working time,
• additional staff,
• additional vehicles,
• additional trips,
• additional items,
• additional disassembly,
• additional assembly,
• packing material,
• additional packing services,
• waiting times,
• disposal costs,
• parking and permit costs,
• other expressly ordered additional services.

22.5. If substantial additional services become necessary during performance, the Client shall be informed before performance where possible.

23. Estimates and Deviations

23.1. If an estimate is designated as non-binding, it does not constitute a binding price commitment.

23.2. Actual costs may be higher or lower in particular due to deviations in scope, additional effort, or unforeseeable circumstances.

23.3. The Client's statutory information and withdrawal rights remain unaffected.

24. Cancellation

24.1. Cancellation of the agreed date should be communicated to the Contractor as early as possible.

24.2. If cancellation occurs no later than 48 hours before the agreed date, no cancellation fees generally apply, unless otherwise agreed in the specific order.

24.3. In the event of later cancellation, the Contractor may charge actual costs and expenses that are reimbursable under statutory provisions.

24.4. This may concern in particular:

• already scheduled staff,
• reserved vehicles,
• already procured packing material,
• preparatory work,
• third-party costs,
• other concrete expenses incurred.

24.5. In relation to consumers, the mandatory statutory provisions apply.

24.6. The Client may, to the extent legally permitted, prove that no or lesser damage or expense was incurred.

25. Consumer Right of Withdrawal

25.1. To the extent a statutory consumer right of withdrawal exists, it is not restricted by these GTC.

25.2. To the extent no right of withdrawal exists for a specific service under statutory provisions, the Client shall be informed in the legally required manner.

25.3. In particular, statutory exceptions to the distance-selling right of withdrawal may apply to services connected with transport that are to be performed at a specific time or within a specific period.

26. Force Majeure and Extraordinary Events

26.1. The Contractor is not liable for delays or obstacles to performance based on circumstances outside its reasonable control that could not be prevented despite reasonable care, to the extent legally permitted.

26.2. These include in particular:

• natural events,
• extreme weather conditions,
• road closures,
• accidents,
• official measures,
• strikes,
• unforeseeable infrastructure disruptions,
• other force majeure events.

26.3. The Contractor shall endeavour to inform the Client about significant delays as soon as possible.

27. Insurance

27.1. The statutory liability provisions and the Contractor's actual existing insurance coverage apply to the transport of goods.

27.2. An indication of existing insurance does not constitute a promise of unlimited insurance of all damage or the full replacement value of all items.

27.3. Scope, conditions, exclusions, coverage limits, and deductibles result from the respective insurance contract and underlying insurance terms.

27.4. For particularly valuable items, separate insurance or an extension of coverage may be agreed before performance of the order.

27.5. Such an extension requires express agreement.

28. Liability – General Principles

28.1. The Contractor's liability is governed by statutory provisions, unless an effective and legally permissible deviating provision has been made in these GTC.

28.2. The Contractor is liable for damage culpably caused by it or its vicarious agents to the extent provided by law.

28.3. Liability for personal injury is not excluded or limited.

28.4. Liability for intentionally caused damage is not excluded.

28.5. Liability for grossly negligent damage is not excluded in relation to consumers to the extent that such exclusion would be legally impermissible.

28.6. In relation to entrepreneurs, the statutory possibilities for liability limitation apply to the extent legally permissible.

28.7. Mandatory statutory liability provisions always remain unaffected.

29. Liability for Transport Services

29.1. To the extent the Contractor acts as a carrier, the relevant statutory provisions on carrier liability apply.

29.2. The Contractor is in particular not liable for damage based on circumstances that could not have been prevented even by the care of a proper carrier, to the extent provided by law.

29.3. The special statutory provisions on disclosure of nature and value apply to valuables, works of art, money, and securities.

29.4. Mandatory statutory liability limits and exclusions remain unaffected.

30. Limitation of Liability to the Extent Legally Permissible

30.1. To the extent legally permitted and an effective limitation of liability can be agreed, the Contractor's liability is limited to the damage reimbursable under statutory provisions and the respective maximum liability amount provided by law or contract.

30.2. A general limitation of all damage to the invoice or order value is not agreed in relation to consumers to the extent that such a limitation would be legally impermissible.

30.3. To the extent that an effective limitation of liability can be agreed in relation to entrepreneurs, liability for other damage may – to the extent legally permitted – be limited to the maximum liability amount agreed or legally permissible for the respective order.

30.4. Mandatory statutory liability, in particular for personal injury and for cases in which a limitation of liability is not legally permissible, remains unaffected.

31. No Liability for Certain Technical and External Causes

31.1. No liability exists, to the extent legally permitted, for damage caused exclusively by circumstances outside the Contractor's area of responsibility.

31.2. These may in particular include:

• pre-existing defects,
• material fatigue,
• age-related damage,
• corrosion,
• non-recognisable pre-existing damage,
• construction-related weaknesses,
• faulty self-assembly,
• insufficient self-packing,
• technical defects,
• defective water connections,
• defective electrical connections,
• non-recognisable lines,
• non-recognisable building defects.

31.3. This provision does not apply to the extent that the damage in question is attributable to the Contractor under statutory provisions.

32. Indirect Damage and Consequential Damage

32.1. To the extent legally permitted, the Contractor is not liable for purely indirect damage, lost profit, lost revenue, business interruptions, or other indirect financial loss.

32.2. In relation to consumers, this provision applies only to the extent that such an exclusion of liability is legally permissible.

32.3. Mandatory statutory claims remain unaffected.

33. Notification of Damage

33.1. The Client should report recognisable damage immediately after completion of the work.

33.2. Damage not immediately recognisable should be communicated as soon as possible after discovery.

33.3. The damage notification should, where possible, contain the following information:

• order date,
• affected item,
• exact description of the damage,
• photos,
• purchase receipt or other proof of value,
• repair estimate where applicable.

33.4. The Contractor is entitled to inspect the damage itself or have it examined by an expert or insurer.

33.5. Statutory limitation periods remain unaffected.

34. Damage Assessment and Repair

34.1. The Client shall generally give the Contractor the opportunity to inspect and assess alleged damage.

34.2. Repairs or replacements should generally not be carried out before reasonable examination by the Contractor without prior coordination, if this would make damage assessment more difficult.

34.3. This does not affect the Client's right to take immediate measures necessary to prevent further damage.

35. Value of Used Goods

35.1. For used items, the original purchase price is not automatically decisive for damage calculation.

35.2. To the extent provided by law, age, condition, period of use, and actual value of the damaged item are to be taken into account in particular.

35.3. An improvement in the condition of the damaged item at the Contractor's expense is not owed.

36. Vicarious Agents and Subcontractors

36.1. The Contractor is entitled to use employees, subcontractors, and other vicarious agents to fulfil its contractual obligations.

36.2. The Contractor is liable for their conduct to the extent of the applicable statutory provisions.

36.3. The use of subcontractors does not give rise to a claim for price reduction.

37. Ownership and Right of Retention

37.1. To the extent legally permitted, the Contractor has statutory rights of retention and security for outstanding claims.

37.2. In relation to consumers, only legally permissible security rights are exercised.

38. Payment

38.1. Invoices are due for payment upon invoicing unless otherwise agreed.

38.2. Agreed payment deadlines must be met.

38.3. In the event of late payment, statutory default interest and other statutory consequences apply.

38.4. The Contractor is entitled to claim legally permissible reminder, debt collection, and legal enforcement costs.

39. Set-Off

39.1. In relation to entrepreneurs, set-off with counterclaims is permissible only to the extent that the counterclaim is undisputed or has been finally established by law, to the extent legally permitted.

39.2. In relation to consumers, the mandatory statutory provisions apply.

40. Ownership and Responsibility of the Client

40.1. The Client confirms that it is entitled to commission the Contractor in respect of the goods handed over for transport.

40.2. The Client shall ensure that no third-party rights are infringed by the transport.

40.3. The Client is liable for damage and costs arising from incorrect information or lack of entitlement, to the extent legally permitted.

41. Keys, Access Cards, and Access Codes

41.1. If keys, access cards, remote controls, codes, or other means of access are handed over, these are to be returned after completion of the work unless otherwise agreed.

41.2. The Client shall ensure that the means of access handed over actually entitle the Contractor to perform the order.

41.3. Loss of a means of access must be reported immediately.

42. Abandonment of Performance

42.1. The Contractor is entitled to abandon performance if further performance would be unreasonable or dangerous.

42.2. This applies in particular in the case of:

• significant safety risks,
• incorrect or incomplete information,
• non-transportable goods,
• hazardous substances,
• unreasonable working conditions,
• significant obstacles,
• lack of access,
• additional services not agreed but mandatory, performance of which is refused by the Client.

42.3. Services already performed and costs incurred may be charged in accordance with statutory provisions.

43. Consumer Transactions

43.1. If the Client is a consumer within the meaning of the Consumer Protection Act, all mandatory provisions of Austrian consumer protection law apply.

43.2. In particular, statutory warranty, damages, withdrawal, and other consumer rights are not excluded by these GTC to the extent that an exclusion would be legally impermissible.

43.3. Provisions of these GTC that cannot be effectively agreed with consumers do not apply to consumers.

44. Business Transactions

44.1. If the Client is an entrepreneur, the statutory agreements and liability limitations permissible for entrepreneurs apply.

44.2. To the extent legally permitted, further liability limitations, payment terms, and other agreements may be made with entrepreneurs.

44.3. Deviating agreements must be recorded in the respective offer or contract.

45. Jurisdiction and Applicable Law

45.1. Austrian law applies to the exclusion of the conflict-of-law rules of private international law, unless mandatory law provides otherwise.

45.2. In relation to consumers, the statutory jurisdiction rules apply.

45.3. A jurisdiction agreement with consumers is valid only to the extent legally permissible.

45.4. In relation to entrepreneurs, the competent court at the registered office of Eder & Steiner GmbH is agreed as the place of jurisdiction, to the extent legally permitted.

46. Amendments and Supplements

46.1. Amendments and supplements to the respective order should be recorded in writing or in text form.

46.2. Individual agreements in the respective offer or order take precedence over these GTC.

46.3. Mandatory statutory provisions remain unaffected.

47. Acknowledgement of the GTC

47.1. The Contractor shall make these GTC available to the Client before or upon conclusion of the contract in an appropriate form.

47.2. In the case of electronic contract conclusion, the Client shall be given the opportunity to view and save the GTC before conclusion of the contract.

47.3. The Contractor shall document the Client's consent to the GTC where technically possible.

48. Final Provisions

48.1. These GTC shall enter into force on 13.08.2026 and replace the previous version.

48.2. For contracts already concluded, the GTC validly agreed at the time of contract conclusion shall generally apply, unless something else is subsequently agreed validly.

48.3. Should individual provisions of these GTC be invalid, unenforceable, or non-enforceable, the remaining provisions shall remain unaffected.

48.4. In place of an invalid provision, the relevant statutory provisions shall apply.